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  • ✦ Shop ✦
    • Tarot
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✦ FREQUENTLY ASKED QUESTIONS ✦

Where is The Moon Et Tu based?
Our home studio is based in the beautiful city of Melbourne, Australia.
When will you ship my order?

Due to the handcrafted nature and the customization of the print, we would take 24 – 48HRs to make your print. However, we sometimes require a little more time. An email notification is sent once your order is dispatched from our studio.

Please note that we do not ship on weekends and public holidays.

Where do you ship to?

We ship Australia-wide and Internationally with tracking. You will get a despatch email when your order is on its way to you!

If your order is taking longer than the estimated time, please double-check the submitted address, check your local post office or customs, and get in touch with your inquiry.

Within Australia
Standard Shipping ( 4-7 days)
$8.99 via Australia Post
Express Shipping ( 2-4 days)
$14.99 via Australia Post

Everywhere Else
Standard Shipping ( 10-15 days)
$29.99 via Australia Post
Express Shipping ( 5- 7 days)
$34.99 via Australia Post

Do you gift wrap?

Yes, we do! Gift wrapping is complimentary and comes standard with every order. It’s like opening a present to yourself 🙂

How do I return/refund my order?

Every time you shop at The Moon Et Tu, we want you to be over the moon with your print!
(See what we did there?). You may request a refund or exchange within 14 days at your own shipping expense. However, if the item arrives damaged or lost in the mail, please get
in touch with us as soon as possible via our contact page so we will start the replacement process.

Help! I have not received my prints?

Oh sugar! Let’s investigate. You would be provided with a tracking number when your order is dispatched. However, in the case scenario that the postal service deems it lost, we would happily replace your print(s) right away!

I have my own store and would love to stock your prints. Do you wholesale?

If you are a bricks and mortar store and have a similar aesthetic, we would love to hear from you! We take into consideration brand compatibility, store location, presentation of store and also your social media profile. Please submit your interest via our contact page.

Can you foil my print/design for me?
Yes, if you provide us with a high res PDF file, we can foil it for you. However, if you want a customized design by us, we are not at the capacity to do that right now.
I'm an illustrator/artist and would like to collaborate with you! How do I go about doing that?

We are always on the lookout to collaborate with new artists. Please submit your interest to jesslyn@themoonettu.com with some of your illustrations or portfolio.

I really like your designs, may I use them as a tattoo or logo?

We appreciate it if you didn’t copy them as a lot of our creativity and countless hours have gone into our designs. All illustrations we use are original and have been given consent/rights to release by the artist we collaborate with. We understand that we cannot stop anyone from copying them, however, please use them as inspiration can only hope you understand and respect our wishes on this.

If you have any other questions, please get in touch with us through our socials or our contact page.
We would love to hear from you!

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  • © 2023 The Moon Et Tu by Jess & Co.

We proudly and respectfully work & create on the land of the Wurundjeri People of the Kulin Nation. We pay our respects to their Elders, past, present and emerging.

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