✦ FREQUENTLY ASKED QUESTIONS ✦
Due to the handcrafted nature and the customization of the print, we would take 24 – 48HRs to make your print. However, we sometimes require a little more time. An email notification is sent once your order is dispatched from our studio.
Please note that we do not ship on weekends and public holidays.
We ship Australia-wide and Internationally with tracking. You will get a despatch email when your order is on its way to you!
*Due to the current Covid-19 climate, please be aware of significant delays in local and international shipping.
If your order is taking longer than the estimated time, please double-check the submitted address, check your local post office or customs, and get in touch with your inquiry.
$7.99 via Australia Post
$14.99 via Australia Post
$29.99 via Australia Post
$34.99 via Australia Post
We accept all major credit cards, Paypal and Afterpay.
Yes, we do! Gift wrapping is complimentary and comes standard with every order. It’s like
opening a present to yourself 🙂
Every time you shop at The Moon Et Tu, we want you to be over the moon with your purchase!
(See what we did there?). We, unfortunately, cannot accept a change of mind as everything is
customized to your request. However, if the item arrives damaged or lost in the mail, please get
in touch with us as soon as possible so we will start the replacement process.
You would be provided with a tracking number for your order. However, in the case scenario that
the postal service deems it lost, we would happily replace your print(s)
Yes, we do! Please submit your interest to firstname.lastname@example.org
We are always on the lookout to collaborate with new artists. Please submit your interest to email@example.com with some of your illustrations.
We appreciate it if you didn’t copy them as a lot of our creativity and countless hours have gone into our designs. All illustrations we use are original and have been given consent/rights to release by the artist we collaborate with. We know that we cannot stop anyone from copying them, however, please use them as inspiration only. We hope you understand and respect our wishes on this.
If you have any other questions, please get in touch with us through our socials or our contact page.
We would like to hear from you.