✦ FREQUENTLY ASKED QUESTIONS ✦
Due to the handcrafted nature and the customization of the print, we would take 24 – 48HRs to make your print. However, we sometimes require a little more time. An email notification is sent once your order is dispatched from our studio.
Please note that we do not ship on weekends and public holidays.
We ship Australia-wide and Internationally with tracking. You will get a despatch email when your order is on its way to you!
If your order is taking longer than the estimated time, please double-check the submitted address, check your local post office or customs, and get in touch with your inquiry.
Standard Shipping ( 4-7 days)
$8.99 via Australia Post
Express Shipping ( 2-4 days)
$14.99 via Australia Post
Standard Shipping ( 10-15 days)
$29.99 via Australia Post
Express Shipping ( 5- 7 days)
$34.99 via Australia Post
Yes, we do! Gift wrapping is complimentary and comes standard with every order. It’s like opening a present to yourself 🙂
Every time you shop at The Moon Et Tu, we want you to be over the moon with your print!
(See what we did there?). You may request a refund or exchange within 14 days at your own shipping expense. However, if the item arrives damaged or lost in the mail, please get
in touch with us as soon as possible via our contact page so we will start the replacement process.
Oh sugar! Let’s investigate. You would be provided with a tracking number when your order is dispatched. However, in the case scenario that the postal service deems it lost, we would happily replace your print(s) right away!
If you are a bricks and mortar store and have a similar aesthetic, we would love to hear from you! We take into consideration brand compatibility, store location, presentation of store and also your social media profile. Please submit your interest via our contact page.
We are always on the lookout to collaborate with new artists. Please submit your interest to email@example.com with some of your illustrations or portfolio.
We appreciate it if you didn’t copy them as a lot of our creativity and countless hours have gone into our designs. All illustrations we use are original and have been given consent/rights to release by the artist we collaborate with. We understand that we cannot stop anyone from copying them, however, please use them as inspiration can only hope you understand and respect our wishes on this.
If you have any other questions, please get in touch with us through our socials or our contact page.
We would love to hear from you!