Refund policy
When you shop at The Moon Et Tu, we want you to be over the moon with your print! (See what we did there?). Refunds are not permitted as each print is made to order with your colour of choice, however, if the item arrives damaged or lost in the mail, please contact us as soon as possible via our contact page so we can start the replacement process.
We package our products with great care and attention so instances of transit damage, incorrect orders, or faulty items are unlikely.
However, we are only human, so if such an issue arises, please reach out to us at jesslyn@themoonettu.com within 48 hours, with your order number and photos and we will take it on from there.
Replacements for missing or damaged items
Oh, sugar! Let’s investigate. You will be provided with a tracking number when your order is dispatched. However, in the scenario that the postal service deems it lost, we would happily replace your print(s) immediately. If an item arrives damaged in transit, you are eligible for a free replacement. We require photos evidence of the damage and order packaging.
Oh, sugar! Let’s investigate. You will be provided with a tracking number when your order is dispatched. However, in the scenario that the postal service deems it lost, we would happily replace your print(s) immediately. If an item arrives damaged in transit, you are eligible for a free replacement. We require photos evidence of the damage and order packaging.
Incorrect shipping address
Please note that if you entered the wrong shipping address, and we have shipped your order, unfortunately this is something we cannot claim as missing to replace your item for free.
Please note that if you entered the wrong shipping address, and we have shipped your order, unfortunately this is something we cannot claim as missing to replace your item for free.
We appreciate your understanding and support always!
